User Login Status

Find this screen

Open: Tools > User Login Status.

How to

Clear disconnected logins

There may be occasions when you are disconnected from Sage 200. For example, this may happen if you lose internet access, or if your PC shuts down unexpectedly. In such cases, Sage 200 can record this as a 'disconnected login', and the user's Login status is shown as Disconnected.

When this happens, other users may be unable to open some screens in Sage 200 because they are 'locked' by the disconnected user.

To fix this, you can Log off the disconnected logins to clear these sessions and any locks.

Important

We strongly recommend that you follow the information provided in the Action required pane at all times to maintain the integrity of your data.

To clear disconnected logins:

Select Tools > User login Status.
Go to the Disconnected logins tab.
Select the users to log off.

Tip: You can use Ctrl+click to select multiple users at the same time.

Note: It usually takes around 5 minutes for a disconnected login to appear in the list.
Select Log Off.

Check which users are logged in

Select Tools > User login Status.
Go to the Users tab.

This shows a list of the users who have successfully logged in and out of Sage 200 without issue.